Winnebago Circle of Excellence
Winnebago announced its Circle of Excellence dealerships for 2009.
RV Buddies appreciates the quest for excellence. Each time you step up, there is an opportunity for greatness - and even if greatness is achieved, we are always humbled to know that there is room to grow. We salute the Winnebago and Itasca dealers that have stepped up and are creating a standard of excellence for the RV community. Congratulations to you all!
Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. This year, 108 dealers were honored with the Circle of Excellence award in recognition of their excellence in customer satisfaction as it relates to the customers’ sales and service experience with the dealer.
“Winnebago Industries is pleased to recognize 108 outstanding dealers with this year’s Circle of Excellence award,” said Winnebago Industries Vice President of Sales and Marketing Roger Martin. “Customer service has never been more important and it’s imperative for dealers to have knowledgeable sales personnel and qualified service technicians on staff for quality warranty and after-market service support. These 2009 Circle of Excellence award winning dealerships do just that by providing customers with the total RV experience, and for that reason, they are deserving of this award.”
Circle of Excellence scoring is determined by rating dealers in four categories:
A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home;
A Customer Satisfaction Study which surveys customers six months after their purchase;
A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training, Dealer Days and the Winnebago Itasca Travelers Club (WIT); and
A Service Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care.
Dealerships earning the coveted Circle of Excellence status receive an award featuring three concentric circles that symbolize the interconnected relationship between the customer, dealer and Winnebago Industries.
Since its inception 23 years ago, four dealerships have achieved Circle of Excellence status each year the award has been presented. (The Winnebago Industries’ brand the dealership represents is listed in parenthesis.) They are:
Altman’s Winnebago, Carson, California (Winnebago)
Lazy Days R.V. Center, Inc., Seffner, Florida (Winnebago/Itasca)
McClain’s RV Superstore OKC West, Oklahoma City, Oklahoma (Winnebago/Itasca)
PleasureLand, Inc., St. Cloud, Minnesota (Winnebago/Itasca)
Following is the complete list of the 2009 Circle of Excellence award winners, including six first-time award winners (indicated with an “*”).
ALASKA
Great Alaskan Holidays, Inc., Anchorage (Winnebago/Itasca)
ARIZONA
Affinity RV Service, Sales & Rentals, Prescott (Winnebago)
La Mesa RV Center, Inc., Tucson (Winnebago/Itasca)
La Mesa RV Center, Inc., Mesa (Winnebago/Itasca)
ARKANSAS
Fred & Jack Trailer Sales, Inc., Bryant (Winnebago)
CALIFORNIA
Alpine Recreation Sales and Rentals, Inc., Morgan Hill (Winnebago)*
Altman’s Winnebago, Carson, California (Winnebago)
Altman's Winnebago, Colton (Winnebago)
Hansel RV Center, Petaluma (Winnebago)*
La Mesa RV Center, Inc., San Diego (Winnebago/Itasca)
Mike Thompson Recreational Vehicles, Fountain Valley (Itasca)
R. E. Barber Recreation Vehicles, Inc., Ventura (Winnebago)
COLORADO
Camping World RV SuperCenter, Fountain (Winnebago)
Steve Casey's Recreational Sales, Wheat Ridge (Itasca)
CONNECTICUT
Crowley RV Center, Bristol (Winnebago)
DELAWARE
Parkview Auto & Trailer Sales, Inc., Smyrna (Winnebago)
FLORIDA
Carpenter's Campers, Inc., Pensacola (Winnebago/Itasca)
Harberson RV - Pasco, LLC, Holiday (Winnebago/Itasca)
Lazy Days R.V. Center, Inc., Seffner, Florida (Winnebago/Itasca)
Suncoast RV, Inc., Cocoa (Winnebago/Itasca)
Suncoast RV, Inc., Winter Garden (Winnebago/Itasca)
Suncoast RV, Inc., Ocala (Winnebago/Itasca)
GEORGIA
John Bleakley RV Center, Inc., Douglasville (Winnebago/Itasca)
John Bleakley RV Center, Inc., Unadilla (Winnebago/Itasca)
IDAHO
Bodily RV, Inc., Meridian (Winnebago)
ILLINOIS
Barrington Motor Sales, Bartlett (Itasca)
Camping World RV Sales, Island Lake (Winnebago)
J & J Camper Sales, Inc., East Moline (Winnebago)
Winnebago Motor Homes & Trailer Sales, Inc., Rockford (Winnebago/Itasca)
IOWA
Harrison RV, Inc., Jefferson (Winnebago)
Leach Camper Sales, Inc., Council Bluffs (Winnebago)
Lichtsinn Motors, Inc., Forest City (Winnebago/Itasca)
KANSAS
Four Seasons RV Acres, Inc., Abilene (Winnebago)
Hawleywood RV Ranch, Dodge City (Winnebago)
Olathe Ford R.V. Ctr., Gardner (Itasca)
LOUISIANA
Miller's RV Center, Baton Rouge (Winnebago)
MARYLAND
Beckley's Camping Center, Thurmont (Winnebago)
MICHIGAN
General RV Center, Inc., Wayland (Winnebago/Itasca)
General RV Center, Inc., Wixom (Winnebago/Itasca)
MINNESOTA
Bullyan Trailer Sales, Inc., Duluth (Winnebago)
PleasureLand, Inc., St. Cloud, Minnesota (Winnebago/Itasca)
MISSISSIPPI
Johnny Bishop, Inc., Columbus (Winnebago)
Reliable RV Sales, Biloxi (Winnebago)
MISSOURI
M.B. Thomas Winnebago, St. Louis (Winnebago)
Reliable Imports & RV, Springfield (Itasca)
Wheelen R-V Center, Inc., Joplin (Winnebago)
MONTANA
McCollum Modern R.V.'s, Inc., Great Falls (Winnebago/Itasca)
Pierce RV's, Billings (Winnebago)
Rangitsch Brothers LLC, Missoula (Winnebago)
NEBRASKA
Leach Camper Sales of Lincoln, Inc., Lincoln (Itasca)
NEVADA
McKinnish Camper Corner, Carson City (Itasca)
Michael Hohl RV Center, Carson City (Winnebago)
NEW HAMPSHIRE
Campers Inn, Inc., Merrimack (Winnebago)
Hill's RVs, Center Conway (Winnebago)
NEW JERSEY
Cedar Ridge RV Center, Branchville (Winnebago)
Colonial Itasca, Lakewood (Itasca)
White Horse RV Center, Williamstown (Winnebago)*
NEW MEXICO
Chisolm Trail RV, Albuquerque (Itasca)
Rocky Mountain RV World, Inc., Albuquerque (Winnebago)
Sunland RV, Las Cruces (Winnebago)
NEW YORK
Alpin Haus RV, Amsterdam (Winnebago)
Meyer's RV Centers, LLC, Syracuse (Itasca)
NORTH CAROLINA
Bill Plemmons RV World, Rural Hall (Winnebago)
Bill Plemmons RV World, Raleigh (Winnebago)*
Tom Johnson Camping Center Charlotte, Inc., Concord (Winnebago)
Tom Johnson Camping Center, Inc., Marion (Winnebago)
OHIO
Colerain Trailer Center, Inc., Cincinnati (Winnebago)
Farber Motors, Inc., Columbus (Winnebago/Itasca)
Shafer's Truck and RV Sales, Delta (Itasca)
Town and Country RV Center, Inc., Clyde (Winnebago)
OKLAHOMA
McClain’s RV Superstore OKC West, Oklahoma City, Oklahoma (Winnebago/Itasca)
OREGON
All Seasons RV & Marine, Bend (Winnebago)*
Guaranty RV Centers, Junction City (Itasca)
Olinger Travel Homes, Portland (Itasca)
Roberson RV Center, Inc., Salem (Winnebago)
The RV Corral, Inc., Eugene (Winnebago)
Triple A RV Center, Inc., Grants Pass (Winnebago)
PENNSYLVANIA
All Seasons Recreational Vehicles, Inc., Easton (Winnebago)
Joe's Marine, Inc., Sayre (Winnebago)
Media Camping Center, Inc., Media (Winnebago)*
Tom Schaeffer's Camping & Travel Center, Inc., Shoemakersville (Winnebago)
Valero Century, Inc., Delmont (Winnebago)
RHODE ISLAND
Arlington R.V. Supercenter, Inc., East Greenwich (Winnebago)
Flagg RV Rhode Island, North Smithfield (Itasca)
SOUTH CAROLINA
Camper Country, Myrtle Beach (Winnebago)
SOUTH DAKOTA
Spader Camper Center, Sioux Falls (Winnebago)
TENNESSEE
Chilhowee Trailer Sales, Inc., Louisville (Winnebago)
Cullum & Maxey Camping Center, Inc., Nashville (Winnebago)
TEXAS
Billy Sims Trailer Town – Lubbock, Lubbock (Winnebago)
Crestview RV Center, Buda (Winnebago/Itasca)
Jack Sisemore Traveland, Amarillo (Winnebago)
McClain's RV Rockwall, Inc., Rockwall (Winnebago)
McClain's RV Superstore Fort Worth, Inc., Fort Worth (Itasca)
McClain's RV Superstore N. Dallas, Inc., Lake Dallas (Winnebago)
Shady Pines RV Center, Inc., Texarkana (Winnebago)
UTAH
Motor Sportsland, Inc., Salt Lake City (Winnebago)
VERMONT
Ehler's RV, Essex Junction (Winnebago)
WASHINGTON
I-5 Uhlmann RV, Chehalis (Winnebago)
Poulsbo RV, Inc., Kent (Winnebago)
R 'N' R RV Center, Liberty Lake (Winnebago/Itasca)
Roy Robinson Chevrolet-Subaru & Motorhomes, Marysville (Winnebago/Itasca)
Russ Dean Family RV, Pasco (Winnebago)
South Side Motors, Inc., Tacoma (Winnebago)
WISCONSIN
Horn's Sales & Service, Inc., Sheboygan (Itasca)
Wisconsin RV World, DeForest (Winnebago)
CANADA
BRITISH COLUMBIA
Traveland Leisure Vehicles, Ltd., Langley (Itasca)
NEW BRUNSWICK
Leisure Time Sales, Ltd., Saint John (Winnebago)
ONTARIO
Forest City Motor Homes, Ltd., Thorndale (Itasca)


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